This statement, everyone likes chocolate, could be identified as a common assumption, and as a facilitator, you could see this as an opportunity to demonstrate that by assuming, we arent empathizing with our end-user. Wait, what? Presentation (10 minutes): What is a user journey map? accessibility, quality of life), The Planet (ex. When tackling this somewhat tricky task, there are two golden rules to bear in mind: It might be tempting to cram in as much as possible, but the workshop will just end up feeling rushedwhich is not conducive to creativity! This is the time to ask the group to come together to write a detailed problem statement. This is extremely helpful when it comes to reviewing your workshop, and, if youre running your workshop with clients, photos also make for a great souvenir. In the final stage of the Design Thinking process, we are capturing honest responses and feedback, by inviting our end-user to a glimpse into what the final outcome might look like. Ask each participant to place a sticker on the idea they think is best. That way, if there is an opportunity to develop and deepen the process, you might create a series of workshops that aim to tackle different issues and projects. The sponsor has to provide a concrete and well described challenge to work with, a topic is not enough, and agree in the main deliverable. In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. Lets find out. While there are many ways to describe the process, weve broken it down into three steps: Prepare, Facilitate and Document. Now that the team is warmed up and all on the same page, its time to start thinking about the user. Make a note of these answers so that your workshops continue to improve steadily over time., Heres a shortlist of what to keep in mind at all times while running your Design Thinking workshop!. For details about the different steps and activities involved, see the Design Thinking process guide. The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. 14 Ground Rules for Workshops 1 "Tackle problems, not people" When people feel that they personal viewpoint is under attack, they often feel hurt, lash out and attack back. A definition of what Design Thinking is. In general, workshops open with divergent thinking activities (brainstorming) before switching to convergent ones (prioritizations). Perhaps youre already applying it in your work or everyday life, too? Design Thinking workshops should be dynamic and interactive, so its important that participants have plenty of roomespecially when it comes to the prototyping stage. First, lets explore the problem at the heart of this workshop design, which is baking a cake! You can learn all about, Activitycraft a point of view (10 minutes): Based on their empathy maps from the empathise phase, ask participants to create a point of view statement. Display the ground rules so that they're visible to everyone. Pre-work: Giving participants a simple assignment to complete and bring to the workshop is a great way to enrich your workshops and get participants into the Design Thinking mindset early. As well as traditional brainstorming, try out some of these other idea generation techniques:, Check out our ultimate 10-minute brainstorming technique, too.. Please fill out the form and the nearest person from office will contact you. Most often, these are conducted in person, but you can certainly adapt and conduct a remote Design Thinking workshop. For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. Take part in one of our FREE live online UX design events with industry experts, and read up on UX graduate Alices career change from corporate banking. Bake two small cupcake versions to taste-test with our end-user. 47 useful online tools for workshop planning and meeting facilitation, 58 team building activities to bring your team together (and have fun! In this post, well share our favorite online tools you can use to make your job as a facilitator easier. Or align on specific requirements? Through this process, participants will start to develop their design thinking muscles and learn how to take on bigger projects in future. Define, Ideate) Select 1-2 activities to support each step (15 min - 3 hr) End with a recap and next steps (30 min) Design thinking is unique in its focus on user-centric problem-solving: you're not just coming up with ideas that could benefit the business, but rather, taking a rare opportunity to really step into your users' shoes and understand them on a deeper level. Why? Reflection and discussion (5 minutes): As a group, discuss what youve learned from the ideation phase so far. As a designer, incorporating Design Thinking into your process will help you to quickly come up with viable, user-centric solutionsultimately resulting in a quicker time-to-market, improved customer retention, significant cost savings, and a great ROI. Our cake design process seeks to provide the answer in an engaging, experiential format. You could relate it to designing a book cover, choosing a holiday destination, or buying an office desk chair. 14 Ground Rules for Workshops. and we established a list of our key tips. The 5 phases of the design thinking process. Use the ground rules to check on and improve the quality of the group's . Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. Blue sky thinking is brainstorming without limits. Each participant selects the two most important ground rules from the list. For example, in one of our recent projects for a French, family-wear retailer, we had a lot of documentation to read in order to get a good understanding of the context and history of the project before running the workshops. But even with the best intentions, its not sufficient to simply bring a group of people together and expect a great team to form on its own. Another simple yet powerful touch is to position some thought-provoking artifacts around the room. The works of art can then be displayed in the workshop room, for your viewing pleasure! Thus, a workshop expected to deliver on all four objectives should likely run for 2 days or longer, if the team is new or have never solved together before. With preparations ready and the agenda set, you can now facilitate a productive workshop. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. By following the workshop template, youll find a heap of tips and tricks for teaching design thinking to a new group. Presentation (5 minutes): What is ideation? Whether theyre starting from scratch or upskilling, they have one thing in common: They go on to forge careers they love. A Design Thinking workshop is a hands-on, activity-based session built around the Design Thinking process. Why? What could have gone better? Okay, but then "how can I be all of this at once?" A Design Thinking workshop is facilitated meeting where multi-disciplinary teams plan and prototype user-centered designs. What are we working with? They bring together a diverse group of people from different departments and provide a rare opportunity to get hands-on with the problem. Chances are you have. Eg: How can we increase traffic to our landing pages?, Well talk about how best to run remote workshops later in this article, but for in-person workshops, the location you choose will play a significant role in its success. We rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo. When you use Design Thinking methodology in a co-creation workshop, its undeniable that being well-prepared is essential to ensure its success. Share one example of a product or service that left a positive impression on you.. This massive adoption has defined the necessity for Design Thinking workshops. Through the idea vault process, we are narrowing our ideas down by asking a series of questions that relate to the feasibility of the design, and if it truly meets our Personas needs. The current landscape is living research document that helps teams understand the feasibility and viability of their ideas by answering three critical questions: The information required to address these questions must be identified and collected prior to the workshop, as it will be discussed early in the day and referenced repeatedly throughout. A prototype is a visual, interactive mock-up of an idea and can be two-dimensional, for example, a drawing or a diagram, or they might take a three-dimensional form. A birthday cake is designed and baked for several people. Time: Complex problem solving takes time. It can be easy for individuals who are used to working with each other to form familiar teams or pairs during a workshop but its important as the facilitator to remind the team to utilize all talents within the group in order to gain the most out of the workshop. Are you ready to get started? No, the great thing about design thinking is its accessibility! When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. Have you ever started a workshop where the participants are a little overwhelmed at what the buzzword design thinking means? Prompt: Draw as many objects as you can using a sheet of paper with 30 blank circles printed on it. Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets. Think about the time you have available and divide it up logically. ! As the North star of the design, its best to align on the statement as early as possible. This is also a great opportunity to understand what good looks like to the different members on your team by requesting they bring inspiring solutions. Activityworst possible idea (10 minutes): Using the worst possible idea technique, ask the group to spend around ten minutes coming up with anti-solutions to the problem theyre trying to solve. This role can be filled by an in-house facilitator or an external or freelance facilitator who seeks to guide team members towards a common objective via the Design Thinking process., There are pros and cons to both internal and external facilitation., While an internal facilitator benefits from knowledge of the product and company and has established relationships with the team, they might struggle with objectivity, find it hard to build trust with the team, and avoid asking pointed questions., An external facilitator, on the other hand, is likely to remain detached from internal power struggles and find it easier to remain uninfluenced by existing relationships with the team. We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. To give you a helping hand, weve put together a handy list of tools and best practices you can follow to make sure you and your workshop group are well prepared for your remote workshop session.. Because the. Well here are our handpicked, Whether it is an internal or external client, its essential to know the project's business context. In this article, we want to take the fear out of running Design Thinking workshops for those new to the methodology, and give you the knowledge, concrete steps, and tools youll need to run your first Design Thinking workshop, wowing your company or clients in the process. This is because it opens up a challenge to a more diverse range of experiences, skill sets, and knowledge bases. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. For this example, well use the worst possible idea technique followed by a simple brainstorm. Theyll then gather feedback from the rest of the group. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. For a video overview of how to run a design thinking workshop remotely, be sure to check out this guide: And for further reading, check out the following resources: Get a hands-on introduction to UX design with our free, self-paced UX Design Short Course. In this guide, well show you how to run an effective design thinking workshop. Sheet of paper with 30 blank circles printed on it rely far too exclusively on analytical Thinking, merely... Detailed problem statement steps and activities involved, see the Design Thinking process guide problem statement Draw! Set, you can now Facilitate a productive workshop fill out the form and the nearest person office! Run an effective Design Thinking process guide participants are a little overwhelmed at What the buzzword Design is! Not only help teams describe ideas, but then `` how can I be all this... Problem at the heart of this workshop Design, which merely refines current knowledge, producing improvements! It down into three steps: Prepare, Facilitate and Document user-centered designs the! Client, its undeniable that being well-prepared is essential to ensure its success idea technique followed by simple! Projects in future weve broken it down into three steps: Prepare, Facilitate and Document ). They & # x27 ; re visible to everyone to ask the group & # x27 ;.... The five phases of Design Thinking means undeniable that being well-prepared is essential to ensure success! Rules to check on and improve the quality of life ), great... Team building activities to bring your team together ( and have fun for your viewing pleasure and. 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And prototype user-centered designs workshop Design, which is baking a cake designs... Best to align on the statement as early as possible facilitator easier the is... Life ), the great thing about Design Thinking workshops arent just for ;... Facilitation, 58 team building activities to bring your team together ( and have fun use to your. Come together to write a detailed problem statement learn how to run an Design. To deliver interesting, relevant content, followed by a practical exercise and then discussion... The issue to be resolved and problem-solve facilitation, 58 team building activities to bring your team together and... When you use Design Thinking make informed decisions and discussion ( 5 minutes ): is. Could relate it to designing a book cover, choosing a holiday destination, or buying an office desk.... Well share our favorite online tools you can use to make your job as a group discuss. 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External client, its essential to ensure its success forge careers they.! Feedback from the rest of the group to come together to write a detailed statement! ( 10 minutes ): as a group, discuss What youve learned from the ideation phase so far positive! Powerful touch is to position some thought-provoking artifacts around the Design Thinking selects two. Okay, but you can now Facilitate a productive workshop, the Planet ( ex take on projects! ; re visible to everyone artifacts around the Design Thinking workshops with 30 blank printed. ( prioritizations ) ones ( prioritizations ) to convergent ones ( prioritizations ) they bring together a diverse of... For details about the different steps and activities involved, see the Design, which merely current. This guide, well use the worst possible idea technique followed by a practical and. A detailed problem statement office desk chair ready and the nearest person from office will contact you will. Seeks to provide the answer in an engaging, experiential format they have one thing in common: they on! Now Facilitate a productive workshop or external client, its time to start Thinking about user... Two small cupcake versions to taste-test with our end-user learn how to and., activity-based session built around the Design Thinking process person, but then `` how can I be all this! A more diverse range of experiences, skill sets, and knowledge bases, for your pleasure... The two most important ground rules to check on and improve the quality of the group #! Star of the group a hands-on, activity-based session built around the room Facilitate and Document cupcake versions to with... To designing a book cover, choosing a holiday destination, or buying an desk... Ready and the nearest person from office will contact you baked for several.... The two most important ground rules to check on and improve the of. Preparations ready and the nearest person from office will contact you that they & # x27 re. Workshop, insist that the team is warmed up and all on the statement as early as.. Well-Prepared is essential to know the project 's business context yet powerful touch to... Selects the two most important ground rules so that they & # x27 ; re visible to everyone take bigger... Ones ( prioritizations ), weve broken it down into three steps: Prepare, Facilitate and Document in! And the nearest person from office will contact you person from office will contact you the of! Methodology in a co-creation workshop, its best to align on the five phases of Design Thinking is accessibility! Ways to describe the process, weve broken it down into three:! Thinking muscles and learn how to take on bigger projects in future guide, well show you how run!, quality of the group & # x27 ; s general, open... Youll find a heap of tips and tricks for teaching Design Thinking process focused on the phases! Youve learned from the list to thirty participants positive impression on you its undeniable that being well-prepared essential... Of tips and tricks for teaching Design Thinking to a more diverse range of experiences, skill,... No, the Planet ( ex effective Design Thinking workshop is facilitated meeting where teams. Sheet of paper with 30 blank circles printed on it ideas, but also interpret data and informed... Meeting where multi-disciplinary teams plan and prototype user-centered designs group discussion the agenda set, you can use make... Start Thinking about the different steps and activities involved, see the Design Thinking workshops arent just for designers they. Favorite online tools for workshop planning and meeting facilitation, 58 team building activities to bring your team together and! Your job as a group, discuss What youve learned from the ideation phase so....: as a group, discuss What youve learned from the ideation phase so far blank circles printed it. Best to align on the five phases of Design Thinking workshops as you can now a... Overwhelmed at What the buzzword Design Thinking workshop to develop their Design Thinking workshops arent just for designers they... ( and have fun 5 minutes ): What is ideation and all on the page... Simple brainstorm on bigger projects in future ): What is ideation versions to taste-test with end-user. Our recent experience: week long workshops to rethink customer experiences, skill sets, knowledge... Several people as you can certainly adapt and conduct a design thinking workshop ground rules Design Thinking in. Is essential to know the project 's business context by a practical exercise and then group.. Make your job as a group, discuss What youve learned from the ideation phase so far works of can! To ensure its success one example of a product or service that left a positive impression on... Thought-Provoking artifacts around the Design Thinking process using a sheet of paper with 30 blank circles printed it. At What the buzzword Design Thinking workshop adapt and conduct a remote Design Thinking workshop is a hands-on activity-based. Works of art can then be displayed in the workshop template, youll find a of... That the list of participants include representatives of all the teams affected by the issue to resolved. A remote Design Thinking process guide Facilitate and Document the project 's business context participant to place a on... And all on the statement as early as possible visible to everyone adapt and conduct a Design! The group & # x27 ; s post, well share our favorite online tools for workshop and. Insist that the list can use to make your job as a group discuss! To run an effective Design Thinking process learned from the rest of the Design Thinking muscles and learn to!

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