(For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The problems imputing onboard payment details. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Update Princess MedallionClass to the latest version on PlayStore. . I ask if the supervisor could call me back and I was told an infactic NO! Princess needs to do what airlines and many other companies do. Can't enter in dates. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I cannot enter numbers of postcode for payment method credit card entry If yes, then download the medallion class app from the app store. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. My booking and ship was changed to another ship and booking number. Relaunch Princess MedallionClass on android. can't do mine. Start your vacation sooner while maintaining physical distance. Loading loading..loading,,,,,,,,,,,,,,,,, It links to the on board computer where all the information is stored. I had this interaction yesterday when checking DMW function. After scanning my passport and filling in the details, I press SAVE. You have a want not a need. Please advise how to edit and enter the correct birthdate. When i complete the info, i cannot click save. Have called numerous numbers and went around the world only to eventually come back to the original operator, W On the web version, I can't link my booking number. Give an option to put you in the queue and call you back when someone can help you. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Not everyone upgrades their phone each year. To use the MedallionClass app for check-in process you will need: booking number. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". By This app makes me not want to cruise with Princess. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Booking name Rene Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Board faster and go straight to your favorite spot. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. For the last two days I have been trying to upload my vaccination card with no luck. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. ), @Aunt Bartywelcome to CruiseCritic! Takes about 30 seconds, I know. I opened a new account but it also revert to the old booking number and ship. I still don't see anything about choosing an arrival time but at least I'm in . The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Some issues cannot be easily resolved through online tutorials or self help. Je ne peux pas prendre ma photo. I've never been asked to show the app at check in. Keep your distance; still enjoy great service. Always get message try again later Unable to login. Now that I'm back onshore, the app is totally screwing up my phone. I am trying to upload my husbands passport and kids passcards and they will not load. UPDATE: I was able to get in on my tablet using log in with booking number. You can also find accessories on board in our OceanFront store. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? I have been on Medallion (ta && ta.queueForLoad ? To do this, you can use Princess's Cruise Personalizer website. (But as many have noted, nobody looks at that when you do arrive at the port. I entered the wrong birthdate and it won't let me edit the information. I think this is down to semantics. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . UPDATE: I was able to get in on my tablet using log in with booking number. Medallion App stills has the old booking and ship. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. It keeps telling me to try again later. (started several months ago). Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. It didn't recognise anything again. Still no help after reporting this issue by phone 2 weeks ago. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. I've been trying to upload our security photos for over an hour. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Worthless app and website. You can also access these experiences through your stateroom TV and digital portals around the ship. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? - Onboard Packages Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. My partner has same problem. Then open a web browser and the page will launch. I think they were having server issues this morning. Posted June 21, 2021. touch-free, thanks to MedallionPay. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). more. Started August 27, 2021, By Absolute disaster!!! I have not been able to download the app from Google Play. I can do without the drinks, but still need required documents, health for boarding. Seems to be no way to swipe or click out Does anyone know how I can do this outside of the app? You will be able to leave a comment after signing in, By I have tried taking a picture - nope. There are several lengthy threads on the MedallionClass App, one specific to Android. They continue tell me it is an IT issue they are working on!!! (But as many have noted, nobody looks at that when you do arrive at the port. Why can't they have an app that works on older phones?? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The app crashes on open on my Galaxy S8. Depending on your departure date, they might not respond for a while. Phone is iPhone 12 Mini with up-to-date IOS. Their NEW applications is horrendous we've had so many issues with it. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. They will be able to just race on board with their medallions! I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. By Frank and Barbara Mitchell Jun 04 2022. I have successfully located the Arrival Time feature on my tablet. Went in to find out why and screen went blank and white. It crashes, it stalls, it randomly shuts down. Tried to log in for two weeks. Won't let me save. Middle name. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. And they are the new kid on the block. R u sure you have placed the phone properly over them? I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Does anyone know how I can do this outside of the app? And for "game-time decisions," check how many people have reserved a venue at any given moment. I have successfully located the Arrival Time feature on my tablet. Peoole have been booking table reservations for 2023, so you are not too early. The last part to complete my requirements is the photonot working for me. I deleted the App from my Iphone and i-cloud and re-installed. Switch your mobile device to "Airplane Mode" in Settings. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Thanks for watching! Pre-planning helps you make informed choices about how you want to spend your time. The App is very poorly written and takes an inordinate amount of system resources. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. App still crashes on my phone, but as long as I can get in. Can't click on it. I still don't see anything about choosing an arrival time but at least I'm in . App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 More items open up in the app as you get closer to cruise date. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. The app crashes on open on my Galaxy S8. Help! On the iPhone I edited my Personal Info & Documents. I have called Princess Support about 9 times. Not a happy 80 yr old chappie! As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". You have bigger fish to fry than worrying about this app. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. this is quite possibly the worst app ever created. Now, put your network on 4G e.g. CC Help Jenn I want to be able to use the app. That said, I was able to get my info loaded. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. It might be worth reading through some of them. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Can someone access my personal information through my Medallion device? It's just, dammit! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. 2. Tripadvisor staff removed this post at the original author's request. R u sure you have placed the phone properly over them? Princess needs to do what airlines and many other companies do. I have been trying to add our information into the app but the save button is grey - will not save. Learn more about our commitment to CruiseHealth, Already booked? I even tried to use their web version of the app. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Have dinner at the same time each night or change it based on what works or you. The app just keeps saying there is a problem and to try again later. I cannt get my health status to open and boarding times . In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Wont let me get past birthday Thank you. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. (well other than pre-cruise testing requirements, etc.). Thank you, Rick&Jeannie! 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. That eventually went away. Passport GLYNIS BARBARA SALZER. What they don't tell you is that it won't work if your phone is too old. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Quick voyages to the California Coast, Caribbean and Mexico. Timeless cities, world-famous cuisine and boundless history in every port. I was on Virgin last December and their app was wonky but nothing like this one. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Experience the Best of the West with Princess. There are several lengthy threads on the MedallionClass App, one specific to Android. EDL). The number of historical complaints/issues should reveal there is an issue, fix it! I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I am trying to fill out the Travel document section. My husband has long had an account with Princess, but could not get in via the Medallion app. And they need to wait 90 minutes to do this? If down due to system maintenance, so state (THAT is minimal customer service required). I want to be able to use the app.). I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. This will be an interesting cruise in 5 days. It still comes back with the old information. Order whatever you need burger, beer, extra towels, aloe, etc. You can also find accessories on board in our OceanFront store i-cloud and.. 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